FAQ

Orders & Shipping

For more information on shipping and costs, please visit our shipping policy page.

Where do you ship?

We ship across Canada, the United States, and select international destinations. Shipping is free within Canada. 

For international orders, available shipping options and rates are shown at checkout.

What shipping service do you use in Canada?

Our free Canada-wide shipping always includes tracking. We primarily ship with UPS, though the carrier may vary depending on your location. You’ll receive a tracking number by email once your order ships.

How do I know if my order has been shipped?

You’ll receive a shipping confirmation email once your order ships. 

If you are in Canada, Free Shipping includes a tracked service and you will be provided with your tracking number via email.

If you are international and selected a tracked shipping service, the email will include your tracking number. 

Please allow up to 24 hours for tracking updates to appear.

When will my order ship?

Orders are typically processed within 2–3 business days, excluding weekends and holidays. Delivery time is additional and depends on your destination and shipping method.

Can I cancel my order?

Please email support@theoryofours.com as soon as possible with your order number to request a cancellation. We'll do our best to accomodate your request, but cancellations cannot be guaranteed. Orders that have already been fulfilled or shipped cannot be cancelled.

Will I be charged additional taxes or duties?

All orders shipping within Canada will not be charged additional taxes or duties. 

For international orders, duties and taxes may apply. Any amounts collected at checkout will appear in your order total. If they are not collected at checkout, you are responsible for any applicable charges on delivery.

Can I change my delivery address?

Please email support@theoryofours.com as soon as possible with your order number and the correct delivery address. We’ll do our best to update it before your order ships, but changes cannot be guaranteed.

What if my item arrives damaged or incorrect?

Please email support@theoryofours.com as soon as possible with your order number, a description of the issue, and clear photos of the item and packaging. We’ll review the issue and help with the next steps.

Returns & Exchanges

For more information on returns and exchanges, please visit our returns and exchanges page.

What is your return policy?

You have 14 days from the date you receive your order to request a return. Items must be unworn, unused, with tags attached and in their original packaging. Proof of purchase is required.

Framed art, sale items and gift cards are not eligible for return. Please review our full Return Policy for details and applicable exceptions.

How do I request a return?

To request a return, visit our Returns Portal and follow the steps to submit your return request. Once your return has been reviewed and approved, you'll receive instructions on how to proceed. 

Please review our Return Policy before submitting your request to ensure your items are eligible for a return.

Do you offer exchanges?

Yes, we offer exchanges, subject to product availability. To request an exchange, visit our Returns Portal and follow the steps to submit your request. 

Once approved, you'll receive an email with instructions on how to return your original item. All exchanges must meet the eligibility requirements outlined in our Return Policy.

Do I have to pay for my return shipping?

Yes, customers are responsible for return shipping costs. We recommend using a tracked service and keeping your proof of shipment. Original shipping fees are non-refundable.

If your item arrived damaged or incorrect, please contact us before arranging a return.

When will I receive my refund?

Once we receive and inspect your return, we’ll email you with its approval status. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may require additional time for the refund to appear.

Sizing & Care

How do I choose my size?

Fit varies by style. Refer to the fit notes and size guide on each product page, and compare the measurements with a similar garment you already own.

If you’re between sizes or need help choosing, email support@theoryofours.com with the piece you’re considering and your preferred fit.

Do you offer size guides?

Yes, please refer to your product page to view the size guide.

Releases & Restocks

When do new pieces launch?

New pieces are released throughout the year. Subscribe to our newsletter for release dates and first access to upcoming collections.

Will sold out products be restocked?

Most pieces are one-time creations. Once they are sold out, they will not be restocked.

Can I reserve an item before it launches?

Pre-sales are available for select drops. Please subscribe to our newsletter to have first access on limited pieces.

Product & Materials

What materials do you use?

Cotton is the primary fabric in our clothing. Materials vary by style and component, so please refer to each product page for its specific fabric composition.

Why are your products priced this way?

Our pricing reflects the quality of materials, the intention behind each piece, and the scale at which we produce. We prioritize thoughtful design and limited production over mass quantity.

How do I care for my piece?

Care instructions can be found on the product page and on the garment’s care label. We recommend following the care instructions to maintain the quality of your piece.

Brand & Philosophy

What is Theory of Ours?

Theory of Ours is a study of expression through clothing. Each piece is designed as a reflection of thought, identity, and creative perspective.

Why do you release limited pieces?

We produce in limited quantities to keep each piece intentional, considered, and distinct.

What inspires your collections?

Our collections are shaped by ideas, environments, and the way people move through them. Each piece begins as a concept and evolves into something wearable.

Still have a question?

Email us at support@theoryofours.com and we’ll be happy to help.